Terms & Conditions
Terms and Conditions
By entering this site you agree to abide by the terms and conditions of use thereof. The placement of an order either online indicates your acceptance of these terms and conditions.
These terms and conditions are governed and constructed according to Italy Law and EC Directives.
These terms and conditions do not affect your statutory rights. Price and availability are subject to change without prior notice.
All goods will remain the sole property of YNH International D.O.O. until payment is received in full. All products and service are subject to availability and may be withdrawn from sale at any time. If an ordered product cannot be supplied for any reason we will offer an alternative model (if available) or give a full refund. YNH International D.O.O. are completely dedicated to your total satisfaction.
YNH International D.O.O. have made every effort to ensure that all product information held on this website is accurate.
Italy Law forbids YNH International D.O.O. to sell anything deemed to be a weapon - such as a sword, axe or dagger to anybody under the age of 18. If you are under the age of 18 we will not process your order.
We take our obligation to uphold this law seriously.
If purchasing a weapon from our site you are confirming that you are over 18 years old. In addition to this, purchased weapons (Re-enactment, Display, or Ornamental) may be followed up with the request of a telephone call, to ensure the weapons are not being sold to anyone under the age of 18 years old. If this process is pursued, YNH International D.O.O. holds the right to delay the order until the satisfactory circumstances has been met.
Please note: you do not have to be 18 to purchase clothing, armour, wooden wasters (training swords) LARP Weapons, or anything not deemed a weapon by Spain Law. YNH International D.O.O. holds the right to contact the buyer to ensure a weapon is not being bought by anyone under the age of 18.
This website supplies some of its products in stock form, and others to be manufactured. However, an estimated dispatch time is given on each product.
CUSTOM PRODUCTS ARE MADE TO ORDER, AND IN THIS CASE, CUSTOM ORDERS MAY HAVE A LONGER DELIVERY TIME THAN NORMAL. PLEASE FEEL FREE TO CONTACT US ABOUT THE REQUIRED DELIVERY DATE ON firstname.lastname@example.org. IN THE EVENT WE CANNOT PROVIDE THE PRODUCT WITHIN THE GIVEN TIMEFRAME, WE WILL INFORM YOU AS SOON AS POSSIBLE AND REFUND YOU IN FULL.
We pride ourselves on being as competitive as possible with our prices. If a product is advertised at an incorrect price due to a typographical error or a supplier error we reserve the right to refuse or cancel an order whether or not said order has been confirmed. In such a case we will make you aware of this and a full refund will be given if required.
All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. Thereafter payment is collected through our online credit card processing partners, Paypal.
PLEASE DO NOT EMAIL YOUR CREDIT CARD DETAILS, BUT DO USE THE PAYPAL FACILITIES ON THIS WEBSITE.
WE DON'T ACCEPT CASH ON DELIVERY PAYMENTS (CONTRASSEGNO) FOR ORDERS OUTSIDE ITALY.
We accept most major credit and debit cards through our payment gateway Paypal. Credit/debit card payments are taken at point of order on all sales. We also require the cardholder's full details including name, address and telephone number when accepting a credit/debit card payment. These must match the exact details registered with the card issuer. Incomplete or incorrect details will result in a delay in processing your order. In the event we are unable to fulfil an order due to insufficient stock, the customer will be notified of the delay and, should this prove unsuitable, a full refund will be given.
We accept Bank Transfer.
A refund can take an estimated 7 working days to be processed and a further 3 working days to clear banking systems. If you have requested a refund on an order, please allow this time scale to pass (after receiving the refund confirmation email) before contacting us to confirm the refunds status. Please note that all credit orders that are cancelled when the products are available will be subject to an administration charge of €30.00 at the Managing Directors discretion. We usually only follow the €30.00 Administration charge if the order was placed in a position which took up excessive time of YNH International D.O.O.
Warning: DHL EXPRESS shipping fee won’t be refunded under no circumstances since it’s an extra service required by the client and not included in any promotions.
Every order placed with YNH International D.O.O. Online is subject to a security check. These checks are carried out to protect both you and us against fraudulent transactions. Therefore all information entered by you must match the information held by the card issuer.
Supplying incorrect or incomplete information will result in a delay in processing your order. If we are unable to confirm the identity of a customer we may carry out further security checks that may delay the processing of your order. As the supplier we reserve the right not to supply goods if we are unable to reach a satisfactory conclusion to a security check.We may on occasion ask you to fax, post or email further proof of identity. We may on occasion ask the customer to supply their
credit/debit card details to carry out a further security check.
TO PROTECT THE SECURITY OF YOUR CARD FOR INTERNET USE, IT IS HIGHLY RECOMMENDED THAT YOU SIGN UP TO YOUR CARD ISSUERS 3D SECURECODE FACILITY. TO REGISTER, PLEASE VISIT VERIFIED BY VISA or MASTERCARD SECURECODE.
Placing an Order
You can place an order with us via the website only at present. By submitting your order you are offering to buy goods and allowing us to use your personal details for the purpose of supplying those goods (Including passing your details onto couriers and other subcontractors). All online orders are confirmed as received through sending an auto-generated email. We reserve the right to decline your order. We will contact you by telephone or email regarding delivery, delays or
security issues. We will not be responsible for compensating you for any other loses you may suffer if we do not supply the goods. By purchasing any product or item you are thereby agreeing to these terms and conditions.
All products are delivered by courier DHL, DPD and Euroexpress: the products "IN STOCK" will be delivered in about 4-7 working days from the payment plus the necessary time to prepare the order.
or by courier DHL EXPRESS: the products "IN STOCK" will be delivered in 1/2 working day
Orders with products longer than 120cm can take 2/3 working days more for delivery
The products are sent from Italy : YNH International D.O.O. - OIC HRPELJE 14 - 6240 - Kozina - Slovenia
Deliveries are generally between 8:00am and 8:00pm, Monday through Friday.
DURING HOLIDAYS LIKE CHRISTMAS OR EASTER TIME OF DELIVERY MIGHT NOT BE RESPECTED DUE TO THE COURIERS' SERVICE
We do not offer a timed delivery service. Deliveries are generally between 8:00am and 5:30pm, Monday through Friday. We are able to be more specific on courier delivery times.
If you are not happy with your goods, you have a FIFTY days cooling-off period in which to return the unwanted items. This begins the day after you receive your goods. The items must still be as new and returned to the address below at your cost. You will receive a refund for the cost of the items returned, but not shipping costs or any other additional charges. This does not apply to custom or made-to-order items. This is in accordance with your statutory rights.
Delivery Returns of Orders
Due to a large influx of failed deliveries we will be sending our packages by DPD and EUROEXPRESS. If the first delivery attempt fails (they make two delivery attempts) we hold the right to re-charge delivery as it costs us to send those goods out again once they have returned. Our re-charged payments will typically be made through Paypal and the products will not be re-sent until the second payment is made for the second delivery.
Damage in Transit
If goods arrive in a damaged condition you must make a note of this on the couriers delivery consignment note and contact us immediately.
Shortages and In-Correct Goods
If you take delivery of the wrong product please note this on the couriers delivery consignment note and contact us immediately.
It is the customer's responsibility to ensure that what they are signing for is indeed being delivered. Shortages must be noted on the courier's delivery consignment note and you must contact us immediately.
If you order a product that is out of stock or delayed from the manufacturer we will contact you to make you aware of this. From here you can decide to proceed with or cancel the order. The time scales quoted on such products are estimated time scales. We strive to be as accurate as possible with regards to estimated back order time scales. You have the option to cancel an order that is on back order at any time and your card will in turn be refunded in full.
Products delivered which are 'damaged' should be notified within 14 days from the delivery date. We will arrange the uplift of the goods. Upon receipt of the goods and confirmation of the fault you will be offered either a replacement, a repair or full refund, providing the item is complete with all accessories and in its original box and packaging. If the product is not deemed faulty the goods will be returned to you. You will be liable for both the uplift and return carriage charge. This returns policy does not affect the buyer's statutory rights.
We do not provide an exchange policy on non-faulty and wrongly purchsed goods. If an item is returned for either of these reasons we will return the item at the customers cost with no refund.
Manufactured to order
We do not provide a refund or return policy for any item that is manufactured to order (Customly made) If you have a problem with a manufactured item please contact the sales representative that processed the order.
YNH International D.O.O. TAKES NO RESPONSIBILITY FOR ANY PERSONAL INJURY WITH THE USE OF IT'S PRODUCTS. PLEASE USE OUR PRODUCTS RESPONSIBLY, AND MAKE SURE THAT YOU OR ANYONE USING YOUR ITEMS IS VERSED IN THE ASPECTS OF SAFETY.
In the unfortunate circumstance you feel the need to complain about any area of the service you received from YNH International D.O.O. please feel free to put it in writing to the following address:
YNH International D.O.O.
OIC HRPELJE 14
6240 - Kozina - Slovenia
VAT ID 72962682